Returns and Refunds Policy

Refund/Replace/Cancel

Dear Valued Customers. firstbox.store is a brand of ETIC EXIM INDIA OPC PVT LTD. We’re thrilled you’ve got your eye on our awesome Products! Just a quick heads up: if you have got any mismatched products no worries at all! We’re happy to help you exchange it for the right one. Simply send us an email at customer support@firstbox.store within 7Days of getting your Products, and we’ll get the ball rolling! We do not accept cancellations on pre-orders or while the order in transit.

To make sure everything goes smoothly, kindly send the Products back in their original packaging with the tags still on. That way, we can speed up the process and make sure you get the perfect fit. Once we give the green light for the exchange, we’ll take care of picking up the item and sending the new one your way. Just a heads up, there’s no Additional fee for this, trust us, it’s totally worth it for our Products!

Thanks a bunch for choosing Firstbox.store and its Brands – we’re here to make sure your experience is as fantastic as your new kicks!

Returns Policy

Information on return eligibility, timelines and other terms & conditions for items purchased on https://www.firstbox.store.

Dear Valued Customers. We’re thrilled you’ve got your eye on our awesome Products! Just a quick heads up: if you have got any mismatched products no worries at all! We’re happy to help you exchange it for the right one. Simply send us an email at customer support@firstbox.store within 24hrs of getting your Products, and we’ll get the ball rolling! We do not accept cancellations on pre-orders or while the order in transit.

To make sure everything goes smoothly, kindly send the Products back in their original packaging with the tags still on. That way, we can speed up the process and make sure you get the perfect fit. Once we give the green light for the exchange, we’ll take care of picking up the item and sending the new one your way. Just a heads up, there’s no Additional fee for this, trust us, it’s totally worth it for our Products!

Thanks a bunch for choosing Firstbox.store(a brand of ETIC EXIM INDIA OPC PVT LTD) and its Brands – we’re here to make sure your experience is as fantastic as your new kicks!

Most items purchased from www.firstbox.store listed  are returnable within the return window, except those that are explicitly identified as not returnable.

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account  (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available

General Returns Policy

  1. Applicable products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on www.firstbox.store
  2. We will carry out verification checks and return will be processed only if:
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
  3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. www.firstbox.store shall not be liable in any manner for any misuse or usage of such information.
  4. Products may not be eligible for return in some cases as covered in detail in the “Return Policy Types” table below, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered.
  5. Products marked as “non-returnable” on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
  6. No additional information is required to return an eligible order unless otherwise noted in the category specific policy.
  7. Products may be eligible for replacement only if the same seller has the exact same item in stock
  8. On products where return is eligible (basis the policy defined in the Return Policy Types table below), if the seller does not have the exact same product in stock, a refund would be issued to you instead of a Replacement.
  9. Products purchased by international customers are not eligible for returns. However, orders made by international customers are eligible for refunds and customers will have to contact customer service within 5 business days from delivery date or estimated delivery date to claim refunds. For India based customers please refer to the display page to confirm the days of replacement / return specific to the item before purchase.
  10. In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, firstbox.store reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.
Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.

Return Policy Types with Descriptions:

Customers should check the display page for Return / Replacement policy applicable to the specific product before purchase.

Policy Defective use case Damage, Wrong Item use case
7/10 Days  For defective items, you will have to reach out to the custome care by email/ call mentioned in our website location & address page, resolution (repair, refund, replacement) will be provided by brand only.

This item is eligible for free replacement, within 7/ 10 days of delivery in an unlikely event of damaged, or different/wrong item delivered to you.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.
7/10 Days Replacement by Brand

For Defective items, brand will provide On-call support followed by a Technician inspection at your location. Brand technicians will repair the item or provide a replacement as per brand policies. On the basis of the technician’s evaluation report, www.firstbox.store will provide resolution.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.

This item is eligible for free replacement, within 7/ 10 days of delivery, in an unlikely event of damaged, or different/wrong item delivered to you.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.
7/10 Days Replacement

This item is eligible for free replacement, within 7/ 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement. For few items, we may facilitate scheduling a technician visit to your location. On the basis of the technician’s evaluation report, we will provide resolution.
10/30 Days Returnable

This item is eligible for free return or replacement, within 10/ 30 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the item within 10/ 30 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.
10 Day Free Returns & Exchange

This item is eligible for return within 10 days of delivery. You can also exchange this item for a different size/color (based on item availability) or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.
Non-Returnable These items are not eligible for returns. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the item prior to issuing refund/replacement. We reserve the right to pick up the item to ascertain the damage or defect in the item prior to issuing refund/replacement.

 

Terms and Conditions of Services

Terms of Service:

www.firstbox.store   Brand of( ETIC EXIM INDIA OPC PVT LTD) reserves the right to Allow its users to access the website.

 

  1. Usage of this website is permitted as per the legal binding of law of Indian Government terms for Legal use Only & not encouraged for other Purposes.
  2. Our Terms of Service were last updated on [12/08/2025].
  3. Please read these terms and conditions carefully before using Our Service.
  4. Interpretation and Definitions
  5. The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
  6. For the purposes of these Terms of Service:
  7. “Affiliate” means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  8. “Account” means a unique account created for You to access our Service or parts of our Service.
  9. “Company” (referred to as either ” www.firstbox.store”, “We”, “Us” or “Our” in this Agreement) refers to [ETIC EXIM INDIA OPC PVT LTD].
  10. “Country” refers to [ETIC EXIM INDIA OPC PVT LTD INDIA].
  11. “Content” refers to content such as text, images, or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
  12. “Device” means any device that can access the Service such as a computer, a cell phone or a digital tablet.
  13. “Feedback” means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
  14. “Service” refers to the Website.
  15. “Terms of Service” (also referred as “Terms“) mean these Terms of Service that form the entire agreement between You and the Company regarding the use of the Service. This Terms of Service Agreement was generated by firstbox.store
  16. “Third-party Social Media Service” means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  17. “Website” refers to [www.firstbox.store], accessible from [https://www.firstbox.store]
  18. “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  19. Acknowledgment
  20. These are the Terms of Service governing the use of this Service and the agreement that operates between You and the Company. These Terms of Service set out the rights and obligations of all users regarding the use of the Service.
  21. Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms of Service. These Terms of Service apply to all visitors, users and others who access or use the Service.
  22. By accessing or using the Service You agree to be bound by these Terms of Service. If You disagree with any part of these Terms of Service then You may not access the Service.
  23. You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

 

  1. Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
  2. User Accounts
  3. When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
  4. You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
  5. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
  6. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
  7. Content
  8. Your Right to Post Comments
  9. Our Service allows You to post Comments. You are responsible for the Content that You post to the Service, including its legality, reliability, and appropriateness.
  10. By posting Content to the Service, You grant Us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Service. You retain any and all of Your rights to any Content You submit, post or display on or through the Service and You are responsible for protecting those rights. You agree that this license includes the right for Us to make Your Content available to other users of the Service, who may also use Your Content subject to these Terms.
  11. You represent and warrant that: (i) the Content is Yours (You own it) or You have the right to use it and grant Us the rights and license as provided in these Terms, and (ii) the posting of Your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
  12. Content Restrictions

 

 

  1. The Company is not responsible for the content of the Service’s users. You expressly understand and agree that You are solely responsible for the Content and for all activity that occurs under your account, whether done so by You or any third person using Your account.
  2. You may not transmit any Content that is unlawful, offensive, upsetting, intended to disgust, threatening, libelous, defamatory, obscene or otherwise objectionable. Examples of such objectionable Content include, but are not limited to, the following
  3. Unlawful or promoting unlawful activity.
  4. Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups.
  5. Spam, machine – or randomly – generated, constituting unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
  6. Containing or installing any viruses, worms, malware, trojan horses, or other content that is designed or intended to disrupt, damage, or limit the functioning of any software, hardware or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of a third person.
  7. Infringing on any proprietary rights of any party, including patent, trademark, trade secret, copyright, right of publicity or other rights.
  8. Impersonating any person or entity including the Company and its employees or representatives.
  9. Violating the privacy of any third person.
  10. False information and features.
  11. The Company reserves the right, but not the obligation, to, in its sole discretion, determine whether or not any Content is appropriate and complies with this Terms, refuse or remove this Content. The Company further reserves the right to make formatting and edits and change the manner of any Content. The Company can also limit or revoke the use of the Service if You post such objectionable Content. As the Company cannot control all content posted by users and/or third parties on the Service, you agree to use the Service at your own risk. You understand that by using the Service You may be exposed to content that You may find offensive, indecent, incorrect or objectionable, and You agree that under no circumstances will the Company be liable in any way for any content, including any errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of any content.
  12. Content Backups

 

 

  1. Although regular backups of Content are performed, the Company does not guarantee there will be no loss or corruption of data.
  2. Corrupt or invalid backup points may be caused by, without limitation, Content that is corrupted prior to being backed up or that changes during the time a backup is performed.
  3. The Company will provide support and attempt to troubleshoot any known or discovered issues that may affect the backups of Content. But You acknowledge that the Company has no liability related to the integrity of Content or the failure to successfully restore Content to a usable state.
  4. You agree to maintain a complete and accurate copy of any Content in a location independent of the Service.
  5. Copyright Policy
  6. Intellectual Property Infringement
  7. We respect the intellectual property rights of others. It is Our policy to respond to any claim that Content posted on the Service infringes a copyright or other intellectual property infringement of any person.
  8. If You are a copyright owner, or authorized on behalf of one, and You believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, You must submit Your notice in writing to the attention of our copyright agent via email ([COPYRIGHT_AGENT_CONTACT_EMAIL]) and include in Your notice a detailed description of the alleged infringement.
  9. You may be held accountable for damages (including costs and attorneys’ fees) for misrepresenting that any Content is infringing Your copyright.
  10. DMCA Notice and DMCA Procedure for Copyright Infringement Claims
  11. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest.
  12. A description of the copyrighted work that You claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.
  13. Identification of the URL or other specific location on the Service where the material that You claim is infringing is located.
  14. Your address, telephone number, and email address.
  15. A statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.

 

 

  1. A statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner’s behalf.
  2. You can contact our copyright agent via email ([COPYRIGHT_AGENT_CONTACT_EMAIL]). Upon receipt of a notification, the Company will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Service.
  3. Intellectual Property
  4. The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.
  5. The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.
  6. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
  7. Your Feedback to Us
  8. You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
  9. Links to Other Websites
  10. Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
  11. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
  12. We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
  13. Termination
  14. We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms of Service.

 

  1. Upon termination, your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.
  2. Limitation of Liability
  3. Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 1000 INR if You haven’t purchased anything through the Service.
  4. To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
  5. Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
  6. “AS IS” and “AS AVAILABLE” Disclaimer
  7. The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
  8. Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
  9. Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
  10. Governing Law
  11. The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
  12. Disputes Resolution
  13. If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
  14. Severability and Waiver
  15. Severability
  16. If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
  17. Waiver
  18. Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach
  19. Changes to These Terms of Service
  20. We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
  21. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
  22. Contact Us
  23. If you have any questions about these Terms of Service, You can contact us:
  24. By visiting this page on our website: [https://firstbox.store/store-location-and-contact/?v=13b5bfe96f3e] or eticeximindia@gmail.com
  25. By sending us an email: [support@firstbox.store]/ph:+91-8792733136/eticeximindia@gmail.com